Information:
Order Processing Time
All orders undergo quality checks, packaging, and dispatch within 1-3 business days . For large items/bulk orders, an additional 2-3 days may be required for preparation. We will proactively notify you via email with the confirmed shipping date if delays occur.
Shipping TimelinesÂ
âśÂ Expedited Shipping:5-12 business days
âśÂ Standard Shipping:12-30 business days
âśÂ In-Stock Items:3-7 business days
Delivery times are calculated from the day after the carrier receives your package.
Order Tracking
You’ll receive an order confirmation email immediately after purchase. Once your order ships, we’ll send a tracking number via SMS and/or email. Note: Tracking details may take 1-2 days to activate.
Pre-Order Policy (U.S. Only)
Pre-order items require a 1-3 month waiting period if not currently in stock. We’ll keep you updated via email throughout the process.
Free Standard Shipping
Every product on our site qualifies for free standard shipping!
Need Help?
Contact us anytime at service@petscosset.com for assistance.