We offer fast delivery across the United States. Orders are typically shipped from our warehouse within 1–2 business days. All items enjoy free shipping and are delivered within 3–5 days.

After your order is shipped, the system will automatically send a confirmation email containing the tracking number to your email address. You can click the link in the email at any time, or visit the tracking page to check the latest shipping progress of your package: https://petscosset.com/apps/track

Due to the large size of some of our bulky products (such as large dog houses, chicken coops, or catios), they may be split into 2 or more packages shipped separately, and the system will send a shipping notification email. These packages may occasionally arrive a day or two apart. If you haven't received all packages, we recommend checking the tracking numbers to see if other packages are still in transit, or feel free to contact our customer support team for assistance at service@petscosset.com

Yes! Most of our products feature pre-drilled holes, and come with numbered parts and clear step-by-step instruction manuals in the box. For a smoother assembly process, we recommend that 2 adults work together. If you encounter any issues during installation, you can also contact us for support.

We recommend carefully reviewing the image dimensions and the size information on the right side of the product detail page before placing your order, and measuring your pet's length, height, and weight in advance. If you have any questions about pet compatibility, feel free to contact our customer service, and we will be happy to recommend the most suitable model for you.

For more details regarding returns, please visit: https://petscosset.com/pages/return-refund-policy